Refund policy

We are committed to providing you with high-quality products and anexceptional shopping experience. If you are not satisfied with your purchase, youcan apply for a refund according to this policy.
I. Refund Eligibility
We offer a 90-day free return period from the date of receipt. Return conditionsare asfollows:
Product quality issues (damaged, defective, or incomplete goods).
Goods that are significantly different from the website description.
Incorrect or missing items in the order.
Personal reasons (goods must be unused, unopened, and in their originalpackaging in a resaleable condition). Note: Food, intimate apparel, and hygieneoroducts are not eligible for return or exchange unless defective.
2. How to Apply for a Refund
Please send an email to servicegvituelle.com with the subject "Refund Order
No.#XXX"
The email should include: order number, contact number, reason for return,relevant proof (if any photos/videos), and payment account information.
We will review your application as soon as possible. If approved, we will provideeturn instructions
For all orders approved for return within 90 days, we will cover the returnshipping costs.
After receiving and inspecting the returned goods, we will process your refundvia your original payment method
3. Important Notes
Return requests must be submitted within 90 days of receipt.
Goods returned for personal reasons must be in their original condition.
Subjective preferences (e.g.'not as expected,' 'slight color difference,' etc.) donot quality for a refund.
Returns for personal reasons may incur a deduction of the original shipping cost.
For returns after the deadline or goods that are no longer suitable for resale, wemay refuse the return or charge a 30% restocking fee.
4. Contact Information
For any questions or disputes, please email service@vituelle.com
We will respond as soon as possible. Unresolved issues may be submitted tothird-party mediation or resolved through legal channels